How refunds work for digital and physical purchases on Bare Metal.
Last updated 2026-11-11 (draft)
Request a refund within 14 days of purchase if the game has been played for less than 2 hours. Refunds go back to the original payment method through Stripe and usually appear within 5-10 business days.
Unopened physical editions can be returned within 30 days of delivery for a full refund of the item price. Damaged or defective items are replaced or refunded at no cost.
A gift that the recipient declines, or that you cancel before they accept, is refunded automatically.
Use the Support page and include the order reference from your Library receipt.