Real people, usually within one business day.
Orders, refunds and account help: [email protected]
Developers and the developer portal: [email protected]
Press: [email protected]
Include your account email and, for purchase questions, the order reference shown on the receipt in your Library.
Download problems: the launcher verifies every file by SHA-256, so a failed install usually means an interrupted download - retry from the Library first.
Missing purchase: a card payment can take a minute to appear. Check the Library after a refresh.